PLEASE READ THE PRIVACY POLICY CAREFULLY. BY USING THIS WEBSITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS WEBSITE.

REFUND POLICY / CANCELLATION

Snet IT Services OOD (LLC) is a Limited Liability Company which has its head offices at Sofia, Bulgaria, 103 James Boucher Blvd., VAT Number BG204426946 and is Certified Reseller of Grandstream, Yubico and Synology products selling them to the customers through its marketplace https://marketplace.snetit.eu that belongs to ” Snet IT Services”. The terms of use are governed by European law and the laws of International Trade. Any dispute shall be settled under the jurisdiction of the courts of Sofia, Bulgaria. If any of these provisions is held to be unenforceable or excessive, the remaining terms of use of this page and conditions of privacy remain in full force.

Snet IT Services provide the ability to purchase Grandstream, Yubico and Synology products through this website https://marketplace.snetit.eu subject to the following terms and conditions. Snet IT Services reserves the right to revise these terms, conditions, and the services from time to time as Snet IT Services sees fit, without any notice. Users who violate these terms and conditions will have their access cancelled and may be permanently banned from using the “marketplace” or any services provided by Snet IT Services. Users should check these terms and conditions periodically. By using the “marketplace” after we post changes to these terms and conditions, you agree to accept those changes, whether or not you have actually reviewed them.

You may request a Full Refund or Cancellation of your product / automatic subscription renewal purchase from Snet IT Services for any reason during the refund period applicable to your product type or service as below.

Right to cancel and return an order

In the EU you have the right to return any purchases made online from our marketplace, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day cooling off period does not apply in case:

  1. goods made to order or clearly personalised (tailor made)
  2. goods are unsealed from the box, broken or damaged products
  3. online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
  4. in case you picked up the goods in person from our Headquarters

The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.

YUBICO Yubikeys.

Items purchased directly from marketplace.snetit.eu are eligible to be returned within 30 days of receipt if the keys are functional and not damaged. Your payment method will be credited the full amount for the merchandise returned minus associated restocking and shipping fees if applicable. The following return instructions apply only to Yubico products purchased online at store.snetit.eu. If you have purchased Yubico products through other online channels, such as Amazon or another Yubico reseller, you should contact Amazon or the reseller directly for their return instructions.
Restocking fees up to 9 keys.There is no restocking fee for the return of up to 9 keys.

Restocking fees for 10+ keys. A 10% restocking fee will be applied for the return of 10 or more security keys.

Grandstream Networks

Items purchased directly from marketplace.snetit.eu are eligible to be returned within 30 days of receipt if the keys are functional and not damaged. Your payment method will be credited the full amount for the merchandise returned minus associated restocking and shipping fees if applicable. The following return instructions apply only to Yubico products purchased online at store.snetit.eu. If you have purchased Yubico products through other online channels, such as Amazon or another Yubico reseller, you should contact Amazon or the reseller directly for their return instructions.
Restocking fees up to 9 keys.There is no restocking fee for the return of up to 9 keys.

Restocking fees for 10+ keys. A 10% restocking fee will be applied for the return of 10 or more security keys.

Synology

Items purchased directly from marketplace.snetit.eu are eligible to be returned within 30 days of receipt if the keys are functional and not damaged. Your payment method will be credited the full amount for the merchandise returned minus associated restocking and shipping fees if applicable. The following return instructions apply only to Yubico products purchased online at store.snetit.eu. If you have purchased Yubico products through other online channels, such as Amazon or another Yubico reseller, you should contact Amazon or the reseller directly for their return instructions.
Restocking fees up to 9 keys.There is no restocking fee for the return of up to 9 keys.

Restocking fees for 10+ keys. A 10% restocking fee will be applied for the return of 10 or more security keys.

How to cancel a purchase

Please fill in the form for 14 Days Refund Request

WARRANTY POLICY

All products sold via this marketplace are covered with warranty from the manufacturer as below. All defective products must returned to SNET IT Services via the client account section in tab Orders, where you first must select the specific order and then apply for Request Warranty.

Yubico

Yubico warrants that the Hardware will be free from defects in material and workmanship for a period of one year (1) from the date of delivery to the original purchaser who has purchased Hardware from this marketplace as we SNET IT Services is authorised reseller (the “Warranty Period”) (such warranty being the “Limited Warranty”). If a defect in material or workmanship arises within the Hardware during the Warranty Period and the Hardware is returned to Yubico within the Warranty Period, Yubico will, at its sole option and subject to applicable laws:

(a) Repair or replace.

Any defective Hardware with a new or refurbished product; or (b) refund the original purchase price of the Hardware. The Warranty Period for any repaired or replacement Hardware will persist for the longer of the remainder of the original one-year Warranty Period or 90 days from the date the repaired or replacement product is shipped to the user. This Section sets forth Yubico’s sole obligation and your sole remedy for any breach of this Limited Warranty.

(b) Exclusions.

The Limited Warranty extends only to the original purchaser of the Hardware and is non-transferrable. This warranty does NOT apply to Hardware that: (a) is altered or modified, other than by Yubico; (b) is not maintained in a normal and customary fashion or is operated outside of Yubico’s recommended guidelines; (c) has been subjected to abnormal physical or electrical stress, misuse, negligence or accident; (d) has had its original serial number altered or removed, other than as a result of normal wear and tear; or (e) Yubico has provided free of charge.

(c) Warranty Disclaimer.

EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED IN SECTION ABOVE AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED “AS IS”. YUBICO AND ITS SUPPLIERS MAKE NO OTHER WARRANTIES AND EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Yubico does not warrant that (a) the products will meet your requirements, (b) use thereof shall be uninterrupted or error-free, (c) the products or any equipment, system or network on which the Products are used will be free of vulnerability to intrusion or attack, or (d) or that all programming errors can be found in order to be corrected. You are solely responsible for the data, software and other content carried on your equipment, system or network on which the Products are used and for backing-up your data, software and other content. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of Products or any new releases), or dependent on any oral or written public comments made by Yubico regarding future functionality or features.

Grandstream Networks

Grandstream Networks, Inc. (“Grandstream”) implements warranty coverage for all products exclusively to certified partners (“Certified Partners”). Warranties are not transferrable. Warranty questions from End Users should be directed to the appropriate SNET IT Services. Products purchased by or from an unauthorized dealer/seller, and products with the original factory serial number removed, defaced or altered, will not receive the original manufacturer’s warranty coverage.

SNET IT Services as a Certified Reseller and Partner purchase Grandstream Products directly from Grandstream and that adhere to Grandstream’s sales and marketing practices.

Hardware Warranty

Grandstream warrants that all hardware products sold by Grandstream to our Certified Partner will be free from defects in workmanship and materials under normal use during the warranty period specified below. If it appears that any product or part thereof contains a defect in materials or workmanship, and Certified Partner notifies Grandstream in writing within the warranty period, Grandstream shall, at Certified Partner’s option, and as its sole and exclusive remedy repair such defective product or part or deliver to Certified Partner an equivalent Product or part to replace such defective item as long as the Product or part thereof meets the published product specifications. If neither of the foregoing is feasible, Grandstream may, at Grandstream’s sole discretion, refund the purchase price paid by Certified Partner for the defective product. Replaced or repaired components, subassemblies or units and spares are warranted under the terms of this Policy for ninety (90) days or the balance of the original warranty period, whichever is longer.

Software Warranty

Grandstream warrants that software programs licensed hereunder will perform in substantial conformance to the applicable program specifications during the warranty period specified below. Grandstream warrants the media containing the software against failure and that it is free from defects in materials and workmanship. During the warranty period Grandstream warrants that it will not intentionally introduce into the software any protection feature designed to prevent its use. It is further acknowledged that software in general is not error-free and the parties agree that the existence of such minor errors does not mean it does not perform in substantial conformance to the applicable program specification.

It is explicitly acknowledged, for the avoidance of doubt, that VoIP equipment in general is not one hundred (100) percent secure and Grandstream and SNET IT Services assumes no liability under this Policy for any damage suffered from any end user because of encroachments or other activities by unauthorized parties. The warranty does not apply to damaged or defective products or parts when caused by improper use, abuse, incorrect installation, mismanagement, normal “wear and tear”, faulty storage or by using the products outside the specifications detailed in manuals and documentations relating to the products, or outside the carrier’s conditions of carriage or other handling stipulations.

Warranty Periods

Hardware warranty – Minimum One (1) year calculated from the date. Only applicable for products purchased by Certified Partner directly from Grandstream Networks.

Software warranty to Certified Partners – Minimum One (1) year calculated from the date of delivery to Certified Partner. Only applicable for products purchased by Certified Partner directly from Grandstream Networks.

Extended warranty – Extended warranties may be purchased by Certified Partners, within the original warranty period for up to three (3) years in total. Extended warranty only available for products purchased by Certified Partner directly from Grandstream Networks. To obtain the terms applicable to such extended warranty, please contact

Synology

Section 1. Products

(a) Products refer to New Products or Refurbished Products.

(b) New Product means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. You may see our “New Product” at Product Support Status.

(c) Refurbished Product means all Synology products which have been refurbished by Synology’s affiliate or an authorized Synology distributor or reseller, not including those sold as “as is” or with “no warranty” by anyone.

(d) Other definition: “Customer” means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; “Online Store” means an online shop operated by Synology or Synology’s affiliate; “Software” means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software.

Section 2. Warranty Period

(a) “Warranty Period“: The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may see the Warranty Period for each New Product at Product Support Status. For the Refurbished Product or repaired parts, it’s the remainder of the warranty period of the product they are replacing, or ninety (90) days from the date the product was replaced or repaired, whichever is longer; except for those sold as “as is” or with “no warranty” by any stores. Without presenting such purchase receipt or invoice, the warranty period shall commence on the date of manufacture based on our internal record.

(b) “Extended Warranty Period“: For Customer purchasing EW201/ EW202 optional service for applicable Products specified in Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with EW201/EW202 optional service will be extended by two years. You may see the applied model at Extended Warranty.

(c) “Immediate termination of Warranty Period“: As to the Synology drive product, its warrant period will terminate immediately upon either of the following situations occurs: (a) for solid-state drive, its lifespan wear-out indicator is equal to or exceeds the limit specified in the “product specifications” of the drive attached with the purchased product; (b) for all drive products, its temperature record is equal to or exceeds the operating temperature limit of the drive, which is specified in the “product specifications” attached with the purchased product.

Section 3. Limited Warranty and Remedies

3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology’s published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Synology provides no warranty to Refurbished Product sold as “as is” or with “no warranty”. (c) This Limited Warranty is NOT transferable and applies only to the customers who directly purchase products from Synology’s affiliate, the resellers, and distributor that Synology authorized. The warranty set forth in Section 3 will terminate upon Customer’s sale or transfer of the Product to a third party.

3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (e) serial number has been removed or defaced from Product, resulting in not able to identify; (f) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (g) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed.

Please note that each of the above situations shall be subject to the inspection and verification of the product’s appearance and functions by Synology. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any products under any of the above situations.

3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology’s option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology’s entire liability and Customer’s sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Customer shall make a backup copy of the stored data before it returns the Product to Synology, Synology may weed up all information or data in the Product while it performs the warranty services and shall not be responsible or liable for any data loss therein.

3.4 Return. Any Product return by Customer under Section 3.3 must be made in accordance with Synology’s then-current return procedures with the purchase receipt or invoice. You may see more information about the return procedure at How do I make a warranty claim for my Synology product? For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Any returned Product that (a) has been disassembled (except under the direction of Synology); or (b) serial number has been removed or defaced from Product, resulting in not able to identify, or (c) was damaged on the way of return due to improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer’s expense. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology.

3.5 Replacement of New Product or Refurbished Product by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology’s expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology’s quality standard. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer (“Synology Replacement Service”).

3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER.

Section 4. Limitations of Liability

4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer).

4.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.3 Limitation of Liability. SYNOLOGY’S AND ITS SUPPLIERS’ LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer.